I’ve survived 4 layoffs, been laid off once and fired once. I’ve mentored and made work life uncomfortable. I’ve also collaborated effectively and behaved callously. My experiences have a run the gamut from the good, to the bad to the downright treacherous. I’ve spent the better part of the last 20 years in multiple fortune 500 companies. A curiously creative connector, husband and father of four daughters. That’s why the impact of dissatisfied employees can range from high turnover and low productivity to a loss in revenue and poor customer service. This stat is important because the employee’s experience influences not only the story the employee tells themselves about the company, but also the one they tell others. Its impact can be seen and felt throughout the employee life cycle.Ī 2019 study by Gartner showed that only 13% of employees reported being fully satisfied with their experience. This problem affects not only employees and leadership, but it even impacts potential recruits and customers. The Experience ChallengeĮvery year companies spend millions of dollars on Employee Experience and aren’t realizing any ROI. These are all examples of preventable negative employee experiences. It’s being publicly ridiculed by a co-worker. It’s when your manager swoops in to take over one of your work assignments instead of coaching you. It’s when the manager gives you negative feedback weeks after the incident occurred. All across the world of business today, employees feel the shock of being blindsided. This kind of sudden impact collision isn’t reserved for Hollywood.
And then BOOM!! Your car is t-boned at full speed by another vehicle. It holds there for a couple of seconds as the car enters the intersection. As the car cruises down the city street, the camera angle shifts to just inside the driver’s window. What if I told you that the last action thriller you watched was really about…employee experience? Don’t believe me? Watch this: So you’re in the middle of another action thriller. Getting Employee Experience right requires enhanced leadership philosophy and organizational structures